- How are users informed about the costs of a transaction at a Travelex ATM?Travelex ATMs clearly display that transaction fees apply. Users see this information on the screen before completing the transaction and have the option to cancel it before any charges are applied.
- Do foreign cardholders also pay a surcharge for using Travelex ATMs in the Netherlands?
Yes, foreign cardholders have been paying a surcharge for using Travelex ATMs in the Netherlands for several years. However, this surcharge does not fully cover the operational costs of using the ATMs.
- What are the main reasons for the rising operational costs of Travelex ATMs?
The main reasons for the rising operational costs of Travelex ATMs are the increasing expenses for cash transportation, security, ordering and processing euros, rent, and labor costs. These costs have risen significantly in recent years.
- Can users cancel a transaction if they do not agree with the fees?
Yes, users can cancel the transaction before it is finalized and the fees are charged. The ATMs clearly indicate that fees apply, allowing users to make an informed decision.
- Why has Travelex decided to introduce a fee for Dutch debit cardholders now?Travelex has decided to introduce a fee for Dutch debit cardholders starting in 2024 to more fairly distribute the rising operational costs. This fee ensures that the costs are more evenly spread among all ATM users, so the financial burden is not solely placed on foreign cardholders.
- How much will the fee be for withdrawing cash with a Dutch debit card?
The exact fee for withdrawing cash with a Dutch debit card will be displayed on the ATMs before the transaction is completed. Users can then decide whether to proceed with or cancel the transaction. The expected fee is around €3 per transaction.
- Does the new fee also apply to other services offered by Travelex ATMs, such as balance checks?Travelex will not charge a fee for balance inquiries.
- Do other ATM providers also charge a fee for withdrawing euros?Each party is free to charge a fee per transaction.
- What are IADs (Independent ATM Deployers)?
An IAD is a company that owns and operates ATMs without being affiliated with a specific bank. Travelex is a financial institution with a license (PSD2) from the DNB and is thus also under the supervision of the DNB. Travelex is not connected to a specific bank.