You will be charged the relevant online rate for the order date, unless the rate in the branch at the time of collection is more favourable for you. In that case, you will be charged the more favourable rate.

US dollars and British pounds are almost always in stock. For other currencies, a delivery time of 2-4 working days applies, depending on the exchange office. After placing an online order, always wait for the email confirming that your order is ready for pickup. This applies to all currencies.

The minimum amount of foreign currency that you can order through our online service is € 50.00 and the maximum amount is € 50,000.00. This is inclusive of transaction charges. You can place an order for higher or lower amounts directly at one of our branches.

The commission that we charge in our branches for exchanging foreign currency is depending on the needed amount. Order online and benefit from our zero-commission offer for online orders. Order online.

Unfortunately, our website does not give you the option to specify the denominations or quality of your order. If this is important to you, we recommend that you contact your preferred branch for collection by telephone immediately after placing your order. Please click here for telephone numbers and locations.

You cannot pay for your foreign currency order online. You only pay on collection of your order from your preferred branch. You can pay by PIN or in cash. Please bring your order number and a valid proof of ID. If you have placed an order for an amount exceeding €2,500, we recommend that you check your debit card's daily limit. You may need to contact your bank to increase your daily limit for one day.

Certain currencies may not always be available for immediate exchange or collection. These currencies therefore cannot be ordered online.

Please contact your preferred GWK Travelex branch to check if the currency you require is available or to place an order (for locations and telephone numbers, please click here).

Once you have placed your order, you will receive a confirmation email, which includes all the details of your order. If you did not receive a confirmation of your order, please first check your spam inbox. If you did not receive the confirmation, please call our customer service.

You certainly can. GWK Travelex will be pleased to offer its most favourable exchange rate for the additionally ordered amount as well.

No, we charge provision for currency exchanges on a per-transaction basis, so you will only be charged once, even if you exchange multiple currencies. Order online and benefit from our zero-commission offer. Order currency online.

You will be kept informed of the status of your order by email.

We apologise for the inconvenience. This may be due to an issue with your browser or operating system. The cause of such issues is not always readily apparent. Please be assured that we forward all reported issues to our IT department for immediate investigation. When reporting an issue, please indicate your operating system (e.g. Windows 8) and browser (Outlook or another browser) and we will pass this information on.

Meanwhile, our customer service department will be happy to process your order. Please contact us.

You are being shown a conversion rate. Each financial institution in the Netherlands sets its own buy and sell rates for bank notes. The conversion rate shown on websites such as wisselkoers.nl or valuta.nl is the rate that banks and currency traders charge each other for the exchange of currency. This rate, which is also known as the middle rate, is then used by banks and financial institutions to calculate buy and sell rates for bank notes. These are the rates quoted on our website. No financial institution uses the conversion rate to buy or sell bank notes from or to private parties.

Please bring your order number and a valid proof of ID (passport, European identity card, Dutch driving licence, Dutch residence permit) when you collect your order.

The commission we charge for currency exchanges is 0.75% of the total amount, with a minimum of €3.95 and a maximum of €7.50 (unless indicated otherwise in-branch). If you order your foreign currency online, you will be charged zero commission and benefit from GWK Travelex's most favourable exchange rate. Order online now

Yes, you can exchange foreign currency (bank notes only) for euros. You can only exchange currencies that are traded by GWK Travelex.

When you place an order, you will be shown the latest exchange rate. In addition, you can find a list with the latest exchange rates on a separate part of our website. The rates displayed on the website may deviate from the rates charged in GWK Travelex branches.

No, we charge provision for currency exchanges on a per-transaction basis, so you will only be charged once, even if you exchange multiple currencies.

Unfortunately, it is not possible to cash foreign cheques with GWK Travelex. At the moment, we only accept Travellers' Cheques. Please contact your own bank to cash foreign and personal cheques.

Unfortunately, GWK Travelex no longer exchanges Dutch guilders. You can still exchange guilders at the Dutch central bank (De Nederlandsche Bank, DNB). DNB only accepts bank notes. The deadline to exchange coins has already passed.

Unfortunately, we are unable to exchange (foreign) coins.

It is not possible to exchange Traveller Cheques at GWK Travelex for cash.

You can exchange euros for euros with GWK Travelex, subject to a charge. Depending on the amount you want to exchange, we may need to order denominations for you. Please contact your preferred branch in advance to arrange this. For locations and telephone numbers, please click here.

The counter assistant may ask you for a valid proof of ID, the origin and destination of the money and documentary evidence of the money's origin and destination.

You can no longer deposit cash at GWK Travelex. As a private account holder of SNS Bank or ASN Bank, you could previously easily and securely deposit your cash into your SNS Bank or ASN bank account. As of November 1, 2023, we have discontinued this service. We apologize for the inconvenience.

Travelex is required by law to conduct business with integrity and to conduct client investigations. Based on the results from the client investigation, Travelex may decide not to enter into an agreement or to terminate an agreement with an existing client. Such refusal may be the result of a previous report of unusual transactions or we may consider for some other reason that entering into or continuing a relationship with a (potential) client goes against our policy of conducting our business with integrity. We are usually unable to disclose this, as doing so could potentially disclose (directly or indirectly) to you that a report of an unusual transaction has been made (by us or others). The law prohibits disclosing that information about (the report of) an unusual transaction. Failure to provide this information constitutes one of the exceptions to the right of inspection that you can exercise.

Yes, you can book excursions through GWK Travelex's branches in Amsterdam. The counter assistants at these branches are able to provide you with all the information you need. Popular Dutch destinations are Volendam and Marken, the cheese market in Alkmaar, the Keukenhof flower gardens, The Hague and Madurodam. Naturally, you can also book tours of Amsterdam.

As of 22 September 2009, GWK Travelex branches no longer serve as retail outlets for Ticket Service Netherlands (TSN).

No, GWK Travelex does not sell vignettes.

We are sorry to hear about the malfunction of one of our ATMs. Such occurrences are covered by an agreement between all Dutch banks. The procedure in such cases is as follows:

• Contact your own bank to let them know that a GWK Travelex ATM did not issue any cash, stating where and when you tried to withdraw money. You can find more details about this transaction on your transaction overview.
  • Your own bank will forward your complaint to us and ask us to refund the amount that was not issued to you.
  • Your own bank will pay the money into your bank account.

Unfortunately, we do not. Several Dutch companies specialise in this type of service, including Thuisvaccinatie.nl and Traveldoctor.